Privacy Policy

Last updated: 30 April 2026

This privacy policy explains how Ram Homes ("we", "us", "our") collects, uses, and protects your personal information when you visit ramhomes.co.uk or contact us about a renovation project.

We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Ram Homes is a home renovation and extensions business based in Ottershaw, Surrey. For data protection purposes, the data controller is Ram Homes.

You can contact us at:

What information we collect

When you submit our contact form on the website, or fill in a lead form via a Facebook or Instagram advertisement, we collect:

  • Your name

  • Your email address

  • Your phone number

  • Your postcode (where requested)

  • A description of your project

  • An indication of your project budget (where requested)

We also collect basic technical information when you visit our website (such as IP address, browser type, and pages visited) using cookies and similar technologies. This is for analytics and to keep the site secure.

How we use your information

We use your information to:

  • Respond to your enquiry and arrange a consultation

  • Provide you with quotes, plans, and project information

  • Improve our website and services

  • Send you occasional updates about Ram Homes (only if you have agreed to this)

Legal basis for processing

We process your personal data on the following legal bases:

  • Consent: when you submit a contact form or lead form, you are consenting to us using your details to respond to your enquiry.

  • Legitimate interests: to manage and improve our business, respond to your enquiries, and keep records of conversations.

  • Legal obligation: where we are required to retain certain information for tax, accounting, or regulatory reasons.

Who we share your information with

We do not sell your information to third parties. We share your information only with:

  • Meta Platforms (Facebook and Instagram): if you submit a lead form via one of our advertisements, your information is collected and held by Meta before being passed to us.

  • Our email and CRM providers: we use third-party tools to receive and manage enquiries (for example, an email service and a customer record system).

  • Trusted suppliers: where necessary to deliver a project (for example, architects or sub-contractors), and only with the information directly relevant to that project.

  • Legal authorities: where we are required to disclose information by law.

All third parties we work with are required to keep your data secure and use it only for the purposes we have agreed.

How long we keep your information

  • Enquiry data (where no project goes ahead): up to 2 years from your last contact with us.

  • Project data (where you become a client): for the duration of the project plus 7 years for tax and accounting purposes.

  • Marketing data (where you have opted in): until you ask us to remove it.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct any inaccurate information

  • Ask us to delete your information

  • Ask us to restrict or object to how we use your information

  • Receive a copy of your information in a portable format

  • Withdraw your consent at any time

To exercise any of these rights, email info@ramhomes.co.uk.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

Cookies

Our website uses cookies for essential functionality, analytics, and (where you consent) marketing. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be available at ramhomes.co.uk/privacy-policy.

Contact

If you have any questions about this policy or how we use your information, contact us at info@ramhomes.co.uk.